Orders & payment

Can I order without creating an account?

Where guest checkout is available, you can place an order using your contact and delivery information without creating a customer account.

Is Cash on Delivery available?

Cash on Delivery is available where it appears as an option during checkout. Availability can depend on the destination and order.

How do I know my order is confirmed?

Confirmation is sent using the contact details entered at checkout. Keep these details accurate and reachable.

Products & sizing

Are product colours exactly the same as the photos?

We aim to show colours accurately, but screen settings, lighting and handcrafted details can cause minor variation.

How should I choose a size?

Use the measurements on the product page as your primary reference and review our Size Guide.

Are unstitched products ready to wear?

No. A product described as unstitched requires tailoring. Review each product description to understand the included pieces and fabric details.

Delivery & tracking

Does ZAVIA deliver across Pakistan?

Supported destinations, available delivery methods and charges are shown during checkout.

How can I track an order?

Use the tracking details sent after dispatch or visit the Order Tracking page.

What if my parcel looks damaged?

Document the parcel condition and contact us promptly before using the item.

Returns & exchanges

Can I return or exchange an item?

Eligibility depends on the product condition and reason for return. Read our Returns & Exchanges page and contact us before sending anything.

What evidence should I provide?

Include your order number and clear photos or video if an item arrives incorrect, damaged or defective.