Returns & Exchanges
Clear guidance for incorrect, damaged, defective or otherwise eligible items purchased from ZAVIA.
Eligibility
Items should remain unworn, unused, unwashed and unaltered, with original tags and packaging. Items showing use, washing, customer-caused damage, alteration or missing packaging may not qualify.
Incorrect, damaged or defective items
Contact ZAVIA promptly with your order number and clear evidence. Our team will review the issue and confirm the next step.
Items that may not be returnable
Personalized, altered, final-sale and hygiene-sensitive items may not be returnable unless they arrive damaged or incorrect, subject to applicable law.
Return process
- Contact us through the official Contact page before sending the item.
- Provide the order number, reason and clear photographs where relevant.
- Wait for eligibility confirmation and return instructions.
- Pack the approved item securely with its tags and original packaging.
- After receipt and inspection, we will communicate the approved resolution.
Refunds
Approved refunds are processed through an available method. Timing can vary by the payment provider.
Delivery charges
Original or return delivery charges may not be refundable unless an item was incorrect or defective.
Contact our team with your order details and reason.